Terms and Conditions

These terms and conditions govern your use of our online platform and your purchase of freshly baked bread, pastries, cakes and custom orders from our bakery. By using our site or placing an order, you agree to these terms.

1. About Our Bakery

Our bakery serves local residents and businesses from 10 Ferris Grove, Birmingham, Solihull, B27 7SL, United Kingdom. Our site provides information about our menu and enables customers to request orders for collection or local delivery.

2. Product Information and Availability

We aim to ensure that menu descriptions, photographs, prices and availability information are accurate. However, products may vary slightly in appearance, size or decoration because they are prepared by hand. All products are subject to availability, and we may make reasonable substitutions where necessary.

Some products may only be available on particular days or require advance notice. We reserve the right to amend or withdraw products without notice.

3. Orders and Acceptance

Submitting an order through our online platform constitutes a request to purchase. An order is accepted only when we confirm that we can prepare and fulfil it. We may decline or cancel an order where a product is unavailable, order information is incomplete, payment cannot be authorised, or fulfilment is not reasonably possible.

You are responsible for checking your order details, including product selections, quantities, collection or delivery arrangements and any customisation instructions, before submitting the order.

4. Custom Orders

Custom cakes and other personalised products may require additional notice and may be subject to specific design, flavour, size and decoration limitations. We may contact you through the details supplied with your order where clarification is needed.

A custom order may not be amended or cancelled after preparation has begun. Any agreed design is subject to reasonable variations resulting from the handmade nature of the product.

5. Prices and Payment

Prices are shown in pounds sterling and include applicable taxes unless stated otherwise. Delivery charges, where applicable, will be displayed before an order is submitted. Payment must be made using the payment method available through our online platform.

If payment is declined or reversed, we may suspend or cancel the order. We are not responsible for charges imposed by your bank or payment provider.

6. Collection and Local Delivery

Collection orders must be collected at the agreed time from 10 Ferris Grove, Birmingham, Solihull, B27 7SL, United Kingdom. Please ensure that someone is available to receive a delivery at the agreed address and time.

Delivery times are estimates and may be affected by traffic, weather, operational issues or other circumstances beyond our reasonable control. If delivery cannot be completed because nobody is available, the address is incorrect or access is unavailable, an additional charge or cancellation may apply.

Products should be checked promptly upon collection or delivery and stored in accordance with any instructions provided.

7. Allergens and Dietary Requirements

Our products are prepared in an environment where allergens may be present. Ingredients and allergen information should be reviewed before ordering. If you have an allergy or dietary requirement, please provide accurate information when placing your order and contact us at 10 Ferris Grove, Birmingham, Solihull, B27 7SL, United Kingdom, before purchase if you need clarification.

Although we take reasonable care, we cannot guarantee that any product is completely free from allergens or suitable for a particular medical or dietary condition.

8. Cancellations, Refunds and Complaints

Because our products are made to order and are perishable, cancellation rights may be limited once preparation has started. Customised products cannot normally be cancelled after preparation has begun.

If an order is incorrect, damaged or does not meet reasonable quality standards, please raise the issue promptly and provide relevant details. We may request photographs or the affected product so that we can investigate. Where appropriate, we may offer a replacement, refund or other remedy in accordance with applicable law.

9. Use of Our Site

You must use our site lawfully and must not interfere with its operation, introduce malicious code, attempt unauthorised access or use the site to submit fraudulent or misleading orders.

We may update, suspend or withdraw parts of our site without notice. We do not guarantee that the site will always be available or free from errors.

10. Intellectual Property

The content on our site, including text, images, branding, product descriptions and design, belongs to us or is used with permission. You may view the content for personal, non-commercial use only. You must not copy, reproduce, modify or commercially exploit it without prior written permission.

11. Liability

Nothing in these terms limits or excludes liability that cannot lawfully be limited or excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.

Subject to the above, we are not responsible for loss caused by circumstances outside our reasonable control or by your failure to follow product storage, collection or delivery instructions.

12. Privacy

Personal information supplied when using our site or placing an order will be handled in accordance with our privacy practices and applicable UK data protection law.

13. Changes to These Terms

We may update these terms from time to time. The version displayed on our site will apply to orders placed after it has been published. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply.

14. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the courts of England and Wales, unless applicable consumer law provides otherwise.